This policy applies to Duratek Équipements Inc.

Date of last update: 2024-08-28

Your privacy is of the utmost importance to Duratek Équipements Inc. which is responsible for this site.

The purpose of this privacy policy is to provide you with information:

• How your personal information is collected and processed. Personal information is any information that could identify you. This includes your first and last name, e-mail address, telephone number, postal address and sometimes your age, location or IP address;
• What are your rights regarding this information?
• Who is responsible for processing the personal information collected and processed ;
• To whom this information is sent ;
• The site’s policy on cookies.

This privacy policy supplements the General Terms and Conditions of Use, which you can consult at the address below:

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1. COLLECTION OF PERSONAL INFORMATION

We collect the following personal information:

• Last Name
• First name
• E-mail address
• Telephone/fax number
• Company

The personal information we collect is gathered through the collection methods described below, in the “Forms and Collection Methods” and following sections.

2. FORMS AND COLLECTION METHODS

Your personal information is collected through the following methods:

• Contact form on the website
• Manually (by phone or e-mail)

We use the information collected for the following purposes:

• Invoicing and/or order tracking
• Contact form
• Guaranteed parts and labor

3. INTERACTIVITY

Your personal information is also collected through the interactivity that may be established between you and our Web site. This information is collected in the following ways:

• Correspondence
• Information for promotional offers

We use the information collected for the following purposes:

• Statistics
• Contact
• Website management

4. LOG FILES AND COOKIES

We collect certain information through log files and cookies. These files enable us to process statistics and traffic information, facilitate navigation and improve service for your convenience.

a) Description of cookies used by the site

This mainly concerns the following information:

• IP Adress
• Operating system
• Visited pages and queries
• Time and day of connection

The use of such files enables us to achieve the following objectives:

• Improved service and personalized welcome
• Create personalized consumption profiles
• Order tracking
• Statistical studies
• Security checks on our website

b) Opposition to the use of cookies by the site

You can prevent these cookies from being saved by configuring your browser.

If you decide to deactivate cookies, you will be able to continue browsing the site. However, we cannot be held responsible for any malfunctioning of the site caused by this manipulation.

5. SHARING OF PERSONAL INFORMATION

We will not sell or otherwise market any personal information collected.

If you do not wish your personal information to be shared with third parties, you may object at the time of collection or at any time thereafter, as mentioned in the “Right of objection and withdrawal” section.

6. RETENTION OF PERSONAL INFORMATION

The data controller will keep all personal data collected on the site’s computer systems under reasonable security conditions for a period of five years of inactivity.

7. HOSTING OF PERSONAL INFORMATION

• Our site is hosted by : AWS

If you have any concerns about privacy at AWS or would like to contact one of their data processors, please contact them at the following address:

Amazone Web Services, Inc, 410 Terry Avenue North, Seattle, WA 98109-5210, ATTS : AWS Legal

• Your billing information is hosted by Sage 50

8. PERSON RESPONSIBLE FOR PROCESSING PERSONAL INFORMATION

a) The data controller

The person responsible for processing personal information is: Sylvain Vouligny. He can be contacted as follows:

• by e-mail to duratek@icloud.com

The data controller is responsible for determining the purposes and means of processing personal information.

b) Obligations of the data controller

The person responsible for processing personal information undertakes to protect the personal information collected, not to pass it on to third parties without your knowledge and to respect the purposes for which the information was collected.

In addition, the data controller undertakes to notify you in the event of rectification or deletion of personal information, unless this would entail disproportionate formalities, costs or steps for the data controller.

In the event that the integrity, confidentiality or security of your personal information is compromised, the data controller undertakes to inform you by any means necessary.

9. RIGHT OF OBJECTION AND WITHDRAWAL

You have the right to object to the processing of your personal information by the site (“right of objection”). You also have the right to request that your personal information no longer appear, for example, on a mailing list (“right of withdrawal”).

In order to object to the processing of your personal information or request the withdrawal of your personal information, you must follow the following procedure:

• The user must make a request to limit the processing of his/her personal information to the data controller, by sending an e-mail to the address provided above.

10. RIGHT OF ACCESS, RECTIFICATION AND DELETION

You can view, update, modify or request the deletion of your personal information by following the procedure set out below:

• The user must make a request to the data controller by sending an e-mail specifying the purpose of the request to the above address.

a) SAFETY

The personal information we collect is kept in a secure environment. The people working for us are required to respect the confidentiality of your information.

To ensure the security of your personal information, we use the following measures:

• SSL (Secure Sockets Layer) protocol
• Access management – authorized person
• Network monitoring software
• Automatic backup

We are committed to maintaining a high level of confidentiality by integrating the latest technological innovations to ensure the confidentiality of your transactions. However, as no mechanism offers maximum security, there is always a degree of risk involved when using the Internet to transmit personal information.

b) CONDITIONS FOR CHANGING THE PRIVACY POLICY

This privacy policy may be consulted at any time at the address below:

duratekequipements.com/en/privacy-policy

We reserve the right to make changes to ensure compliance with applicable law.

Consequently, you are invited to consult this privacy policy regularly in order to keep up to date with the latest changes.

c) ACCEPTANCE OF THE PRIVACY POLICY

By browsing the Site, you acknowledge that you have read and understood this Privacy Policy and agree to its terms, particularly with respect to the collection and processing of your personal information and the use of cookies.

d) LEGISLATION

We undertake to comply with the legislative provisions set out in :

Act respecting the protection of personal information in the private sector, RLRQ c P-39.1; and/or

Personal Information Protection and Electronic Documents Act, LC 2000, c 5.